Terms and Conditions

Membership Terms and Conditions

All membership conditions have been established to ensure maximum enjoyment and usage of the Centre by all aquatic and fitness club members. On acceptance by the Centre of this agreement you will be referred to as the ‘member’ and have the usage rights and obligation as detailed below.

1. Legally Binding Agreement

I understand that this agreement is legally binding whether my use of the facility and its service is determined and paid on a yearly, monthly, fortnightly or individual basis. I acknowledge that increases in periodic payments may occur however members will be a given a minimum of 30 days written notice. I understand that my membership agreement is with Belgravia Leisure. Belgravia Leisure or its management provider may change direct-debit providers upon providing me with 30 days’ notice.

2. Membership Access

Membership commences on the date stated on the membership agreement. A member must present their membership card for admittance to the Centre. Admittance may be refused if a member fails to provide their card on request of Centre staff. An administration fee will be charged to replace lost/damaged or stolen cards. Membership is personal to the ‘member’ and the membership card cannot be assigned or transferred to another person unless authorised by the Centre. 360 Members need to register at reception when visiting a site within their membership, outside of their home site for the first time. For consequent visits to a facility the customer has already registered at, they may swipe through as usual. Members will be required to swipe their membership cards to gain entry to the gym and group fitness areas, where access points have been allocated. All members are required to have their photo taken for membership identification purposes.

3. Refunds

Membership fees are not refundable and non-transferable.

4. Membership Cancellation

The Centre reserves the right to cancel this membership agreement and request return of membership cards at its discretion. The member may cancel their membership giving the Centre a minimum of 14 days notice in line with the members regular payment cycle after the completion of the contract minimum term. The member will be requested to fill out a membership amendment form in Centre for purposes of financial administration and ongoing customer service. The member also holds a 7 day ‘cooling off period’ as of the date of signing this agreement. Admin fees and fees for services provided will be deducted prior to issuing refund in relation to ‘cooling off period’. Cancellations will not be processed while the membership is suspended or if the account is in arrears.

5. Membership Suspension

A member may suspend their membership up to 6 weeks per year. All suspensions must be a minimum of 7 days and cannot be back-dated at any time. Members will be required to fill out a Membership Amendment form in Centre to confirm dates, ensure all membership payments are up to date with a minimum of 14 days notice. The member payments will be reactivated after their suspension period has been completed. Suspensions will not be processed if the account is in arrears.

6. Direct Debit

Our facility uses third-party Debit Success to manage the Direct Debit payment system. All debits are processed every 2nd Friday from the account/credit card that you nominate upon setting up your membership. Please check all Direct Debit documentation for further information. We do not accept American Express, Diners or Non-Australian accounts.

7. General Rules

  • It is the responsibility of the participant to advise staff of any serious or pre-existing injuries or medical conditions before exercising.
  • Smoking and/or the consumption of alcohol is not permitted in this facility.
  • Where lockers are provided, all care and no responsibility is taken for items contained within the lockers.
  • Bikes are not permitted within the facility. Bike racks are available at the front entrance. You will require your own lock.
  • Pets or animals are not permitted in the Centre with the exception of guide/ companion dogs.
  • The use of cameras and mobile phones are not permitted in change rooms. Any use of photography, audio or video equipment must be authorised by management.
  • Lockers are provided free of charge to fitness members only.
  • All Multi Visit pass holders and learn to swim members are encouraged to use the pay as you go lockers located on pool deck.

8. Unavailability of facility or services

  • I agree and accept that a particular facility or service may not be available for participation due to a prior booking, mechanical breakdown, fire, act of God, loss of lease or any other reason.
  • I agree not to hold the Centre responsible for such an occurrence. 8. Pool Surrounds For hygiene reasons, all patrons are asked to shower before using the pool.
  • Parents and Guardians must ensure that children 5 years and under are within arm’s reach of an adult at all times. Children under the age of 10 years must be supervised by an adult at all times.
  • Appropriate swimwear must be worn at all times. This includes the ‘Happy Nappy’ for babies in our Learn to Swim classes.
  • Ball games, rough or dangerous play (pushing, back flips, bombing, etc) are prohibited.
  • Glass or other dangerous items are not permitted in the pool or around the pool grounds.
  • Eating or drinking in the pool is prohibited.
  • Diving is only permitted in a depth greater than 1.4m. Please check signage to ensure depth is adequate.

9. General Gym Rules

All members must be 16 years of age and older to be a member and participate in a Group Fitness or Small Group Personal Training class. Unless authorised by the facility management, children aged between 8 and 15 years can only participate as part of the TEEN GYM membership or with an organised group by prior arrangement with facility management.
For comfort and safety, appropriate footwear must be worn at all times. Sandals, thongs and/or bare feet are not permitted. All users must workout with a towel and wipe down equipment after use.
Members must return weights or any other equipment after use.
The Centre reserves the right to vary, add or eliminate from time to time the open hours or scheduled hours of any of the particular facilities, classes or services. Please check all timetables and member information for changes.
Personal Training is available as an additional service. Only employed Personal Trainers may be used to instruct or provide guidance in the health club and pool. Unauthorised use of a non-facility employed trainer may result in cancellation of membership.
All members agree to comply with all health club rules.
Members must not carry out any illegal acts in the facility and must comply with all our health and safety.
Fully enclosed sports shoes, t-shirt or singlet and appropriate pants or shorts must be worn in the gym areas at all times. No jeans, work clothes, boots, sandals or thongs are not to be worn while in the gym areas.

10. Exclusions

The rules and policies of this Centre are put in place to ensure the comfort and safety of all patrons. The management reserves the right to remove patrons who disobey the Conditions of Entry, refuse to follow the direction of staff or who display inappropriate or anti-social behaviour. In the case of serious offences or criminal activity, police will be notified and management reserves the right to refuse entry in the future.

11. Release

Customers enter the facility at their own risk and accept that management; its employees, contractors, agents, Belgravia Leisure and the City of Sydney will not be liable for any injuries that may be sustained whilst at the facility. Customers consent to receiving any medical treatment that staff consider necessary.

12. Child Protection

Our facility will uphold practices that promote the safety, welfare and wellbeing of children and young people. All members and guests must behave accordingly.

Direct Debit Terms and Conditions

This is your Direct Debit Service Agreement with our facility, ABN: 1811 894 0063. It explains what your obligations are when undertaking a Direct Debit arrangement with us. It also details what our obligations are to you as your Direct Debit Provider. Please keep this agreement for future reference, it forms part of the terms and conditions of your Direct Debit Request (DDR) and should be read in conjunction with your DDR authorisation.
Definitions Account - Means the account held at your financial institution from which we are authorised to arrange for funds to be debited. Agreement - Means this Direct Debit Request Service Agreement between you and us. Banking Day - Means a day other than a Saturday or Sunday/or Public Holiday listed throughout Australia. Debit Day - Means the day that payment by you to us is due. Debit Payment - Means a particular transaction where a debit is made. Direct Debit Request - Means the Direct Debit Request between us and you. Us or We - Means Facility User (the Debit User) you have authorised by requesting a Direct Debit Request. You - Means the customer who has signed or authorised by other means the Direct Debit Request. Financial Institution - Means the financial institution nominated by you on the DDR at which the account is maintained.

1.Debiting your account

1.1By signing a Direct Debit Requestor by providing us with a valid instruction, you have authorised us to arrange for funds to be debited from youraccount. You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and you.
1.2We do not accept American Express, Diners or Non-Australian accounts.
1.3We will only arrange for funds to be debited from your account as authorised in the Direct Debit Request.
1.4All debits will be on a fortnightly basis. Direct debits will be processed on a Friday.

2. Amendments by us

2.1 We may vary any details of this agreement or a Direct Debit Request at any time by giving you at least 30 days written notice.

3. Amendments by you

3.1 You may change, stop or defer a direct debit payment, or terminate this agreement in accordance with the terms and conditions of your membership agreement.

4. Your obligations

4.1It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the Direct Debit Request.
4.2If there are insufficient clear funds in your account to meet a debit payment: a) you may be charged a fee and/or interest by your financial institution. b) you will be required to arrange for the debit payment to be made in Centre or arrange for sufficient clear funds to be in your account for re-billing in the next debit cycle.
4.3You should check your account statement to verify that the amounts debited from your account are correct.
4.4All members must be 18 years of age or over to be debited.
4.5If the account being debited is not in the name of the member enrolling, the account holder must be present at the time of signing the agreement.

5. Dispute

5.1If you believe that there has been an error in debiting your account, you should notify the Centre and confirm in writing as soon as possible so that we can resolve your query more quickly.
5.2If we conclude as a result of our investigations that your account has been incorrectly debited, we will respond to your query by arranging for a credit to your membership account accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
5.3If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.

6. Accounts, you should check:

a) with your financial institution whether direct debiting is available from your account as direct debiting is not available on all accounts offered by financial institutions.
b) your account details which you have provided to us are correct by checking them against a recent account statement.
c) with your financial institution before completing the Direct Debit Request, if you have any queries about how to complete the Direct Debit Request.

7. Confidentiality

7.1We will keep any information (including your account details) in your Direct Debit Request confidential. We will make reasonable efforts to keep anysuch information that we have about you secure and to ensure that any of our employees or agents who have access to information about you donot make any unauthorised use, modification, reproduction or disclosure of that information.
7.2 We will only disclose information that we have about you: a) to the extent specifically required by law; or b) for the purposes of this agreement (including disclosing information in connection with any query or claim)

8. Notice

8.1 If you wish to notify us in writing about anything relating to this agreement, you should email our administration department. Email addresses are atthe bottom of this form.
8.2 We will notify you by sending an email to the email address nominated in the Direct Debit Request.
8.3 Any notice will be deemed to have been received on the third banking day after posting.
8.4 We do not accept responsibility for contact details which are not updated. Members will not be reimbursed for any miscommunication as a result of incorrect